Acceptable Use Policy

• Send messages only to people who have agreed to receive them or who reasonably expect them, such as order updates, appointment reminders and one-time codes.
• Honour opt-outs immediately. If someone asks you to stop, stop.
• Do not buy, scrape or rent phone-number lists, and do not send unsolicited bulk or promotional messages (spam).

• Anything illegal, fraudulent, deceptive or misleading, including phishing, scams and fake offers.
• Harassment, threats, hate speech, sexual exploitation, or content that targets or endangers people, especially minors.
• Impersonating a person, business or authority, or hiding who the message is really from.
• Malware, malicious links or attempts to compromise devices or accounts.
• Content you have no right to send, including infringing or confidential material.
• Restricted goods and services that WhatsApp's policies or applicable law prohibit.

• Follow WhatsApp's terms and policies for the numbers you link. You are responsible for that compliance.
• Do not try to bypass queues, rate limits, quotas or other protections, or to overload the gateway.
• Do not probe, attack, reverse engineer or interfere with the service, other customers' sessions or their data.
• Do not share API keys publicly or use one session's key for an unrelated business without agreement.
• Link only numbers you own or are authorised to use, and only with the owner's knowledge.

We may investigate suspected breaches. We may remove content, pause or suspend sessions, revoke keys or end access, with or without notice where the risk is serious, and we may report unlawful activity to the authorities. Repeated or severe breaches may result in permanent termination.

If you received an unwanted or abusive message sent through SwiftVane, tell us through the form in the contact section with the sender's number and the time you received it.